CUSTOMER SERVICE & QUALITY IS OUR 1ST PRIORITY
Frequently Asked Questions
Please reach us at info@executive-carpets.com if you cannot find an answer to your question.
Q: Why should I hire a professional carpet cleaning company?
A: Professional carpet cleaning companies use high-quality equipment and cleaning agents that are more effective at removing dirt, stains, and odors from carpets than consumer-grade products. They also have the expertise to handle different types of carpet fibers and stains, ensuring that your carpets are cleaned thoroughly without causing damage.
Q: How often should I have my carpets cleaned?
A: The frequency of carpet cleaning depends on various factors, including the amount of foot traffic, pets, and children in your home or business. In general, it's recommended to have your carpets professionally cleaned at least once a year. However, if you have high-traffic areas or pets that shed, you may need to have them cleaned more frequently.
Q: How long does the carpet cleaning process take?
A: The time it takes to clean your carpets depends on various factors, such as the size of the area, the level of soiling, and the type of cleaning method used. On average, it takes around 25 minutes to 1 hour to clean one room. However, this can vary depending on the circumstances.
Q: How long does it take for my carpets to dry?
A: The drying time varies depending on the type of carpet and cleaning method used. In general, it takes around 4-6 hours for carpets to dry completely. However, this can vary depending on the humidity level, temperature, and air circulation in the room.
Q: Are your cleaning products safe for pets and children?
A: Yes, our cleaning products are safe for pets and children. We use eco-friendly and non-toxic cleaning agents that are gentle on your carpets and safe for your family and pets.
Q: Do you move furniture during the cleaning process?
A: Yes, we move lightweight furniture, such as chairs and tables, as part of our cleaning process. However, we do not move heavy items, such as pianos and bookcases. We recommend that you move these items before we arrive to ensure that we can clean the entire area thoroughly.
Q: How do you remove stains from carpets?
A: We use specialized stain removal techniques and cleaning agents to remove different types of stains, such as coffee, wine, and pet urine. However, some stains may be difficult to remove completely, especially if they have set in or if the carpet fibers are damaged. We will do our best to remove the stains and restore your carpets to their original condition.
Q: Do you offer any guarantees or warranties?
A: Yes, we offer a satisfaction guarantee on our services. If you are not completely satisfied with our work, we will do everything we can to make it right. We also offer warranties on some of our services, such as carpet protection treatments.
Q: How do I schedule an appointment for carpet cleaning?
A: You can schedule an appointment by calling us, sending us an email, or filling out our online contact form. We will schedule a convenient time for you and provide you with a free estimate for our services.
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